Privacy Policy

At J&M Roofing, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, request a quote, or use our services. By interacting with our business, either online or offline, you agree to the terms outlined in this policy.

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When you contact us—whether by phone, email, web form, or in person—we may collect certain personal information, such as your name, address, contact number, email address, and details relating to your roofing requirements. This information is collected solely to provide you with the services you have requested, such as arranging quotations, carrying out roofing work, and communicating with you about your project.

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We only collect and store data that is necessary to perform our services efficiently and to fulfil our legal and contractual obligations. Your personal information will not be sold, rented, or shared with third parties unless it is necessary for service delivery—such as passing your address to a supplier for a direct delivery—or where we are legally required to do so. In these cases, we will always ensure any third party is GDPR-compliant and respects the confidentiality of your data.

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Your data will be stored securely on encrypted systems and will only be accessed by authorised personnel. We keep personal information only for as long as necessary to provide our services or to comply with legal and tax obligations. After this time, your data will be securely deleted or anonymised.

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If you submit an enquiry through our website or social media, your message and contact details may be stored to help us respond and manage customer records. You have the right to request a copy of any personal information we hold about you, to ask us to correct inaccurate data, or to request deletion of your information at any time. To exercise your rights, you can contact us using the details listed at the top of this policy.

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Our website may use cookies to improve functionality and user experience. These cookies do not collect personally identifiable information unless explicitly submitted by you. You may disable cookies through your browser settings if you prefer not to allow them.

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From time to time, we may update this Privacy Policy to reflect changes in our business or legal obligations. Any changes will be published on this page, and by continuing to use our services, you agree to the revised policy.

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If you have any questions about how we handle your personal data or if you wish to lodge a complaint, please contact us directly using the contact information provided above. If you remain unsatisfied, you have the right to file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.